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Any business needs a website for various reasons. What easier way to do this than to use WordPress? This allows you to get a website that is affordable, easy to manage and highly customizable. However, you need to make sure that your site is not merely a techier form of brochures.

You can take advantage of this platform by showing potential customers what your company has to offer, whilst making it a portal that connects you to your clients. To this end, a WordPress helpdesk plugin might just do the trick.

Why do you need a Helpdesk System?

As one of the main importance of your website is to easily get in touch with your customers, you want to make sure that you have an efficient customer support system. WordPress allows you to install a plugin that covers all your support needs, making your website a one-stop shop for everything you can offer your customers.

With this in place, you can consolidate each and every client query, efficiently address concerns, compile this information and generate reports.

Not sure how to set-up your own system? Here’s how you can easily do so:

Pick the perfect system

Perhaps this part is the most integral part of setting up your helpdesk as it dictates what functions, features and assistance you will have. TotalDesk can be your best choice as it offers all the features you need in just one plugin.

WordPress Helpdesk Plugin TotalDesk

TotalDesk is the only All-in-One HelpDesk solution for WordPress. Our helpdesk plugin provides all features for that, in most cases, you have to pay extra:

  • Ticket-System
  • Livechat
  • Knowledge Base
  • Saved Replies
  • and more

All in one single Plugin to provide you and your customers one single solution for the support.

Integrate it into your website

When you pick a product to install, you want to minimize errors and other untoward incidents. This is why once you select the right system for your needs, you need to make sure that it fully integrates with your site. This means that the system’s function should appear seamlessly into your web pages, making it work smoothly.

Our plugin is simple to install – download, upload to plugins and activate. Congratulations, you have installed a support system for WordPress within a few clicks. Now simply configure the settings & setup the pages like knowledge base and you are done.

Create a new Ticket in TotalDesk
Create a new Ticket in TotalDesk

Issue Tracking via Ticket System

Once you have it integrated, you need to determine the type of issue conveyance would work better for you. This is easily done by setting up a ticket system. You can choose from mailbox fetching, live chat, contact forms or phone support. Every concern that comes in through any of your ticket creation system should be analyzed and addressed by customer support agents. Tickets are only finalized once the issue is resolved.

My Tickets
My Tickets

Build your knowledge base

The best thing about having an all-in-one helpdesk is that one feature works with another. For example, after a ticket is successfully finalized, you can transfer it to an FAQ section. This allows your customers to find solutions if they are having similar problems. This minimizes future ticket creation tremendously. Should your customers need further support other than those provided in your WordPress knowledge base, only then will they send in a new report.

Example WordPress Knowledge Base
Example WordPress Knowledge Base

Having your WordPress helpdesk system set-up can help you easily and flawlessly address any concerns, making your website a more useful and worthwhile investment. Over time, you will be able to compile solutions to many common problems, reducing the need for customer support.

Daniel Barenkamp

Founder and Creator of WeLaunch (formerly DB-Dzine).

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