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Start solving Problems while Chatting

A livechat gives you the opportunity to solve your reporters issues within a minute.

Livechat Welcome

Start a Chat

Logged in reporters or even guests (if enabled) can start a live chat with your agents.
At least an agent is online of course.

Livechat Start
Livechat Ticket Created
Saved as Ticket

Every chat conversation will be stored in a ticket. This allows reporters to start a start for any of their tickets via the ID. Agents are able to trace & analyze chats just as a normal ticket.

No agent online

When no agents are online, the reporters can still send a message via the livechat. This will result in a new simple ticket.

Reply as Agent

As an agent you will get an updated list of open chats. You can join one chat by clicking on the chat name.

Livechat Agent Backend
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