skip to Main Content

Installing the Plugin


Requirements Before you install our plugin you should make sure the following requirements are available:WordPress 3.8+ PHP 5.4+ MySQL 5+ Install the Plugin When you have downloaded the plugin zip file you need to...

Setup the Plugin


After installing our helpdesk plugin we can continue setting up the basics. In your Admin Dashboard you should see the helpdesk menu (see right). If not: Make sure the Redux Framework plugin is installed! Here we can see the following...

Create Ticket Status, Types & Projects


After everything is setup we can create the different status, types & systems / projects. Each of these taxonomies can have it's own color.Status Explanation: the status on what a ticket currently is Example: New, Assigned,...

Setup the Knowledge Base


When you have enabled the knowledge base you should create a page with the shortcode inside it. After that you can create some topics. FAQ topics helps you and your users to find relating articles more easily. For each...
×Close search
Search