Yes you can use it for Knowledge Base Articles.
You could also use it for saved replies / tickets, but we do not recommend this. Because notification mails do not use shortcodes, same as replies, and therefore could break the layout.
Knowledge Base
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Yes you can use it for Knowledge Base Articles.
You could also use it for saved replies / tickets, but we do not recommend this. Because notification mails do not use shortcodes, same as replies, and therefore could break the layout.
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