Knowledge Base
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Create Ticket Status, Types & Projects
After everything is setup we can create the different status, types & systems / projects. Each of these taxonomies can have it’s own color.
- Status
Explanation: the status on what a ticket currently is
Example: New, Assigned, Solved - Type
Explanation: the ticket type
Example: Bug, Feature, Question - System / Project
Explanation: The project or System a ticket will be assigned to
Example: Project 1, Project 2
These ticket specific terms are available for the user in the frontend later when he wants to create a new ticket.
Hi
I do have the Systems / Projects menu open displayed – any ideas where it is?
R
Have you installed Redux Framework plugin?
Hi
Yes, all installed as specified
Yes
Can you create a ticket on behalf of an existing user?
Yes that is possible.
Hi, how to replay to à subscriber ticket ?
Simply use the comment function or reply by mail when you enabled email piping.
Thanks Daniel
Questions :
– Why can’t I find the history of responses to my clients’ posts in the my posts section of totaldesk?
– Is there a video or a document that explains the detailed configuration of the plugin? I am not a big development specialist, I have to see everything in detail.
Seems great, but I cant see how to change the status of my tickets. I Have 3 status: New, Assigned & Complete. I want to change these easily
When you edit a ticket in the backend you can easily change the ticket status 🙂